How do I make a reservation? What is the reservation term?

For the restaurant, you can make a reservation up to three months in advance. This reservation period shifts per day for exactly three months later. The new available date will be released online as of 08.00 a.m. For reservations up to six persons you can only book online, click here to do so.

For the Upper Room Bar, you can make a reservation up to one month in advance. This reservation period shifts per day for exactly one month later. The new available date will be released online as of 08.00 a.m. For reservations up to four persons you can only book online, click here to do so.

The availability online is always accurate and real-time.

I want to book for 7 or more persons in The Jane.

You can send a reservation request for 7 up to 12 persons via contact@thejaneantwerp.com.

We also take our reservation period of 3 months into account for group bookings.

We are not able to handle any reservations as of 13 persons in the restaurant.

I want to book for 5 or more persons In The Upper Room Bar

Group reservation requests for 5 to 8 persons can be sent to contact@thejaneantwerp.com.

We also take our reservation period of 1 month into account for group bookings.

We are not able to handle any reservations as of 9 persons in the restaurant.

Is it possible to book outside the reservation term?

The reservation term for the restaurant is three months and for the Upper Room Bar one month. The bookable dates are indicated on the calendar at the booking website.

Exceptions will NOT be made, any requests outside the reservation term will therefore not be handled.

Click here to go to the reservation page.

How do I book online?

Via the menu, go to reservations. Select what it is you want to book and the calendar overview will appear with the availability. When a date is possible to book you click on it after which you can fill out the reservation form. Please note your reservation is only confirmed when you filled out the complete form and you have also received a confirmation by email with a reservation number. Follow the instructions as mentioned in the confirmation email.

As a guarantee of your reservation, we kindly ask an authorization of 150 EUR per person for the restaurant and of 50 EUR per person for the Upper Room Bar on your credit card. We will ask your credit card details via a reconfirmation email. This amount will be ‘frozen’ on your credit card, after your visit to our restaurant this amount will be released.

A confirmation mail will also be sent when you register yourself on the waiting list.

I am still not able to make a reservation after trying a few times.

The amount of requests is so overwhelming that we are fully booked within minutes. The amount of visitors on the website is especially very high when a weekend evening is released. Still, every day gets fully booked by online reservations. We therefore advise you to keep trying.

When a date is fully booked, but you see a circle with “an hourglass” it is possible to add yourself to the waiting list. If a table becomes available for you we will contact you ourselves.

How do I use the calendar on the booking page?

On the calendar you will see following icons.

– Green Circle: please note your reservation is only confirmed when you filled out the complete form and you have also received a confirmation by email with a reservation number.

– Circle with” hourglass”: the date is fully booked but you still can add yourself to the waiting list.

– Circle with “x”: the date is fully booked and waiting list is closed due to the high amount of registrations or the restaurant is exclusively reserved for an event.

– Circle with “i”: you cannot book more than 3 months in advance or the restaurant is closed due to holiday.

Click here to go to the reservations page.

I clicked on the date while it was available, still I am registered on the waiting list.

The high amount of visitors on the website at 08.00h, especially during the weekend is overwhelming. This causes a lot of people doing the same actions at the same time. That’s why the availability is checked several times during the process and then it could be that the restaurant is fully booked already. If that should happen to you it is only possible to register yourself on the waiting list.

How does the waiting list work?

When the date is indicated as a circle with “hourglass”, you have the possibility to register yourself on the waiting list.

Adding yourself to the waiting list is optional but not a guarantee. It offers a chance when a table becomes available again. When this happens we will contact you ourselves. As we rely on cancellations, we cannot indicate if or when you will be contacted. When you don’t receive a message, changes have not occurred.

It is possible and allowed to register for more than one date.

Click here to go to the reservation page.

I did not receive a confirmation.

If you do not receive a confirmation of your reservation within 10 minutes, please check your SPAM. Your provider might select automatic sent emails to be sent to the SPAM. When the confirmation is also not found here, please contact us by phone: +32 (03) 808 44 65.

I have a question concerning my reservation.

Do you have a question concerning your reservation, please contact us via contact@thejaneantwerp.com with your question and your reservation number which you can find on your confirmation. When you don’t have this anymore, do contact us by phone with your question. You can reach us from Tuesday until Saturday from 09.00 until 17.00h: +32 (0)3 808 44 65.

What does The Jane serve?

The Jane handles a gastronomic kitchen with influences from Zeeland, Asia and the Mediterranean. Our signature is the use of citrus, vegetables and seasonal fresh products.

Does The Jane serve a lunch menu?

The lunch menu is not served anymore in the restaurant. At the moment we serve the same 10 dish tasting menu for both lunch and dinner.

I have an allergy/diet wish.

All our dishes consists of a large amount of small details and ingredients. Every single one of them is a part of the ultimate and correct experience of the dish.

We can consider following allergies and/or diet wishes in the restaurant: meat, poultry, fish, shellfish, gluten, lactose, pregnancy and allergies for some ingredients.Other more profound allergies/diet wishes we will not be able to handle in our dishes.

We can consider following allergies and/or diet wishes in the Upper Room Bar: meat, poultry, fish, shellfish and pregnancy. Other allergies/diet wishes we will not be able to handle in our dishes.

When in doubt whether we are able to serve you, do contact us by phone. You can reach us from Tuesday until Saturday from 09.00 until 17.00h via +32 (0)3 808 44 65.

What are the menu prices?

For an overview of the menu choices and prices in the restaurant, please click here.

For an overview of the menu choices and prices in the Upper Room Bar, please click here.

Is it possible to access The Jane with a wheelchair?

The restaurant has an elevator and is therefore accessible for wheelchairs.

Do inform us in advance when arriving with a wheelchair for us to assign a suitable table.

Due to the height of the bar kitchen, the bar is less suitable for wheelchairs.

Are dogs allowed?

In the restaurant small dogs (up to 5 kilo) are allowed.

Do inform us in advance of the presence of a small dog, for us to assign a suitable table.

In the bar dogs are not allowed.

Can I park my car at The Jane?

We do have a parking garage at approximately 5 minutes walk from the restaurant.

For more information, please click here.

Can I buy a gift certificate for The Jane?

Here you can purchase a digital gift voucher for The Jane or the Upper Room Bar.

Please note that any reservation linked to a gift voucher should be made according to our booking terms, which you can find on The Jane website. Also consider our three-month reservation term. Vouchers are only available online, they are not for sale in the restaurant.

Please note we do not accept the Resengo voucher.

I can't find my question. How do I contact you?

Through our FAQ we try to answer the most common questions. Are you not able to find your question, do contact us by phone. You can reach us from Tuesday until Saturday from 09.00 – 17.00h via +32 (0)3 808 44 65.

THE JANE
Paradeplein 1
2018 Antwerp
BELGIUM
PRIVACY POLICY
MADE by LAB26